Refund Policy
Cancellation & Refund Policy
We are disheartened that you had to visit this page. At OPROPO Horizons Pvt Ltd, we are dedicated to providing outstanding architectural planning and home construction services tailored to your requirements. We understand that situations may arise necessitating the cancellation of a service or the request for a refund. This policy delineates the guidelines and procedures for refunds and cancellations.
Cancellation of Architectural Plans
Should you wish to cancel architectural planning services prior to the commencement of work, you may qualify for a partial refund. A cancellation fee may be applicable to offset any administrative expenses incurred up to that juncture. Once work has commenced on your architectural plans, cancellations may not be feasible, and no refund will be issued.
Cancellation of Home Construction Services
Cancellation of home construction services will be contingent upon the specific terms delineated in your signed agreement or contract. Depending on the stage of construction and the contractual terms, cancellation fees may be imposed to cover incurred costs and potential loss of work for our team and contractors.
Refund Policy
Refunds will be evaluated on a case-by-case basis, considering the unique circumstances and project stage. If a refund is sanctioned, it will be processed using the original payment method within 15 business days.
How to Request a Cancellation or Refund
To initiate a cancellation or request a refund, kindly reach out to our Customer Service team at info@opropo.com. Provide your name, contact information, details of the service you wish to cancel or for which you seek a refund, and the rationale behind your request.
Cancellation and Refund Process
Our team will scrutinize your request and assess eligibility for cancellation or refund in accordance with our policies and the terms of your agreement. Upon approval of a cancellation or refund, you will receive confirmation along with pertinent information regarding the refund procedure, if applicable.
Changes to the Policy
OPROPO Horizons Pvt Ltd reserves the right to amend or update this Refund and Cancellation Policy at its discretion. Such changes shall become effective upon posting on our website or notification through alternative communication channels.
Contact Us
For inquiries or assistance regarding our refund and cancellation policy, please contact our Customer Service team at info@opropo.com. We value your trust in OPROPO Horizons Pvt Ltd and endeavor to ensure your contentment with our architectural planning and home construction services. While we strive to accommodate cancellations and refund requests within the framework of this policy, please understand that certain circumstances and contractual obligations may influence eligibility.